Social Media vs. Customer Expectations: Are You Falling Behind? Many businesses have a problem when it comes to understanding social media customer expectations… what their customers want from them and their social media presence. Customers don’t want a person to person interaction because that is already offered by their friends, instead, they want a company […]
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4 Tips for Crafting Effective Social Media Posts While some companies and writers have a good idea about what they want to write when it comes to the content of a social media post, the reality is that there may be many aspects that a person could be clueless with regard to the social media […]
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Audit and Repair Your Review Profiles Knowing which of the review sites is important for your business is definitely a priority, but you also need to focus on the accuracy of your reviews. Many times, review sites will make it easy for you to customize your profile as much as possible. You will need to […]
Continue reading...Although many companies are now focused on using global search, the reality is that searching locally can bring in immense potential, especially if you want to focus on the clients in your city rather than opting for a worldwide approach. What makes local search very important is the fact that they can provide you with […]
Continue reading...For business owners, feelings of dread usually follow negative reviews as the thought of losing customers is usually brought to mind. However, knowing how to handle negative reviews accurately will have your prospective customers respecting your business, this will drive revenue to you and differentiate your business from your competition. Here are 5 things you […]
Continue reading...When Stars Don’t Align: Navigating Negative Yelp Reviews with Grace The truth is that you can’t please everyone in life. Even great businesses get some negative Yelp reviews from time to time. It sucks. Sometimes businesses mess up and deserve to be called out. Other times a bad review can feel completely undeserved. What to […]
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