Customer Conversion add-on
Centralized messaging is available with Multi-Platform Reputation for businesses that need selected review destinations beyond Google and a shared place to manage customer conversations.
The honest scope
Review Dingo helps configure the reputation and messaging environment. Your business remains responsible for live customer conversations, response decisions, sensitive information, and promises made to customers.
Availability and pricing
It is not sold as a separate inbox-only subscription and is not included with the $59/month Google-only Review Growth plan.
$199/month per location
Selected review destinations beyond Google plus centralized messaging, subject to scope and account eligibility.
+$140/month per location
Add Multi-Platform Reputation to the $497/month Complete Local Growth System for a combined $637/month per location.
Exact channels, phone or SMS availability, integrations, usage conditions, and any one-time implementation work are confirmed in writing before activation.
Fit check
Centralizing conversations can reduce switching between tools, but it does not remove the need for responsible staff, response rules, and escalation paths.
Responsibilities
The scope should identify who can access conversations, who replies, and what must be escalated rather than answered from a template.
| Responsibility | Review Dingo | Client business |
|---|---|---|
| Configuration | Prepare the agreed environment, roles, and workflow | Provide accurate accounts, users, and business requirements |
| Live conversations | Support the configured system within the agreed scope | Monitor, reply, follow up, and resolve customer requests |
| Sensitive issues | Help define escalation boundaries | Handle account, financial, medical, legal, safety, and dispute details |
| Consent and opt-outs | Configure available controls based on approved instructions | Establish a lawful basis, maintain records, and honor customer choices |
| Results | Report configured activity where data is available | Measure response quality, qualified conversations, and business outcomes |
Implementation
A channel is useful only when someone knows why it is connected, who owns it, and what should happen after a message arrives.
We identify the approved channels, users, locations, conversation types, and handoff rules.
The agreed inbox, roles, routing, templates, and review-related settings are prepared.
Your team handles live conversations while Review Dingo supports the configured reputation and messaging system.
Consent and privacy boundary
The business is responsible for the lawful collection and use of customer contact information, channel-specific consent, suppression and opt-out records, message content, retention, and any industry-specific requirements.
Commercial email should follow applicable requirements including sender identification and opt-out handling. Automated calls or texts may be subject to additional federal and state rules. Obtain legal advice for your circumstances.
Official reference: FTC CAN-SPAM compliance guide for business.
Multi-platform reputation