Create an omnichannel communication strategy To understand the benefits of omnichannel communication we need to ask ourselves how we communicate with one another on a day-to-day basis. In your personal life, how many communication channels do you use? I bet you it’s more than one. When I communicate with friends and family, I find myself […]
Continue reading...
Calculating ROI of CX Guide | FREE Spreadsheets This blog is a comprehensive guide to calculating the ROI of CX. It features insights, tools, and resources that have been developed to help customer experience (CX) professionals make more informed and accurate CX return on investment (ROI) calculations, which in turn translates into more efficient strategies […]
Continue reading...
How to Remove a Bad Review from Facebook In the digital age, your online reputation can make or break your business. Facebook, as one of the largest social media platforms, plays a crucial role in shaping consumer opinions. But what happens when you receive a negative review? Can you delete a bad review on Facebook? […]
Continue reading...
Customer Experience Marketing and Why it’s Important Customer experience marketing is a buzzword in the online marketing world; but what is it? Customer experience marketing is an online marketing strategy that prioritizes customer experience. The aim of the practice is to make consumers engage with a product or service.
Continue reading...