Got Product Questions? Our FAQ Has Answers!

Welcome to our FAQ about our products page! Here, you will find answers to common questions about our reputation management products. Our goal is to provide you with the information you need to make informed decisions about how our products can help businesses grow and succeed. If you have any additional questions, please don't hesitate to contact us.

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Product FAQ

What is our Reviews product and how can it benefit local businesses?

Reviews is our reviews management core product and helps businesses improve their online reputation by monitoring, responding to, and generating reviews. It can benefit local businesses by increasing their visibility, building trust with potential customers, and improving search engine rankings.

Can you explain how Social works and how it can help businesses engage?

 Social simplifies and scales social media publishing, reputation monitoring, and reporting across multiple locations and brands. It helps create engaging content, monitors social media asccounts, and provide regular reports helping improve social media presence, increase online visibility, and gain insights.

Can you explain how Mass Texting works and how it can drive business growth?

Mass texting allows businesses to quickly and easily send text messages to their customers at scale. This service can be used to engage customers, send promotions, and handle responses from a single dashboard.

What is Insights and how can it assist in improving business analytics?

Insights provide advanced analytics that go beyond reviews, ratings, and customer feedback to help businesses discover what's working and what's not, and where. It uses data to provide insights into customer behavior, preferences, and trends, allowing businesses to make informed decisions to improve their operations.

Can you explain how Referrals work and how they can grow businesses?

Referrals helps create, send, and track automated referral campaigns to turn happy customers into brand ambassadors. This can help businesses increase their customer base and revenue.

How does Appointments work and how can it help book more appointments?

Appointments attract more customers and book more appointments with easy digital scheduling options, text-based reminders, and auto-rebooking. This can help businesses improve their customer experience and increase revenue.

What is Ticketing and how does it help solve customer support issues?

Ticketing is a customer support product that helps convert reviews, social mentions, and survey responses into support tickets to solve issues before they escalate. This helps businesses improve their customer service and resolve issues more efficiently.

Can you explain what Custom Pages are and how they can help engage prospects?

Custom Pages are web pages for each business location, agent, or provider that engage and convert prospects at the start of the customer journey. They help businesses provide a more personalized experience to their potential customers and increase conversions.

How does Listings help manage and update business data for multiple locations?

Listings is a listings management system that require a 3-month commitment. It ensures business information is accurate and consistent across 200+ top sites including Google, Facebook, and other major directories. This helps to improve visibility and increase the chances of being found by potential customers.

How does Messaging work and can it be integrated with current messaging platforms?

Messaging allows businesses to communicate with their customers across various integrated messaging channels such as text, social media, and webchat, all from a single inbox. This helps businesses stay organized and provide better customer service.

How do Surveys work and how can they provide insights to help my business?

Surveys are low-friction, automated business surveys that use AI to uncover trends and learn what customers need to improve their journeys. They provide valuable insights that can help businesses make data-driven decisions to improve their customer experience.

How can Webchat be integrated into websites and how does it benefit businesses?

Webchat can be integrated into websites using code to convert web visitors into customers and chat with prospects in real-time. This helps businesses provide better customer service and convert more prospects into paying customers.

What are Google Seller Ratings and how can they increase revenue and customers?

Google Seller Ratings are a feature that allows businesses to display their ratings in search engine ads. This can increase click-through rates by 17% and help businesses build more revenue and customers from search ads.

Can you explain how Payments work and how they can benefit businesses?

Payments enable transactions to be sent via text, providing faster, safer, and more convenient transactions for businesses and their customers. This can help businesses streamline their payment process and improve their customer experience.

How does Benchmarking work and how can it provide insights to improve my business?

Competitive Benchmarking uses customer feedback to understand where a business ranks in their industry and leverage competitive insights to get ahead. This can help businesses identify areas for improvement and stay ahead of their competition.

What are Review Widgets and how can it improve social proof and website conversions?

Review Widgets is a free code placed on your website that builds credibility and showcases real-time visitor actions to increase website conversions within minutes. This can help businesses build trust with potential customers and increase their online visibility.

 

We hope that this FAQ page has been helpful in answering your questions about our various products. At Review Dingo, we are committed to providing high-quality solutions to help businesses thrive in the digital world.

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