How to Respond to Positive Reviews There is nothing more gratifying than receiving a good review. It means that you have delivered a good service and fulfilled your main purpose – customer satisfaction. For all intents and purposes, your work should be done, but have you ever asked yourself if you should respond to positive […]
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Customer Experience Marketing and Why it’s Important Customer experience marketing is a buzzword in the online marketing world; but what is it? Customer experience marketing is an online marketing strategy that prioritizes customer experience. The aim of the practice is to make consumers engage with a product or service.
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Asking for Customer Reviews You offer a great service. Your products are flying off the shelves and business is good. If only customers would show their appreciation by telling everyone how great you are with customer reviews.
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The Hidden Benefits of Responding to All Customer Reviews Has attitudes towards review responding changed? Is it best practice to respond to all customer reviews? I came across the following paragraph as I was updating the page… “A report from Cornell University, highlights that revenue hits a point of diminishing returns after a 40% response […]
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Why Online Reviews are Important for Reputation Management Why are online reviews so important? Before review websites and social media took the internet by storm, the only way people heard about new businesses was through traditional radio and TV advertising or word of mouth. Now, thanks to online reviews, everything from how a business treats […]
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4 Tips for Responding to Positive Reviews Websites like Yelp, Google, or industry-based websites like HomeAdvisor, provide business owners the chance to promote their businesses online and improve their local SEO, for free. Responding to positive reviews on these websites provides them more leverage to do so.
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