Category Archives for "Customer Experience"

Create An Omnichannel Communication Strategy

Create an omnichannel communication strategy To understand the benefits of omnichannel communication we need to ask ourselves how we communicate with one another on a day-to-day basis. In your personal life, how many communication channels do you use? I bet you it’s more than one. When I communicate with friends and family, I find myself […]

Calculating ROI of CX Guide | FREE Spreadsheets

Calculating ROI of CX Guide | FREE Spreadsheets This blog is a comprehensive guide to calculating the ROI of CX. It features insights, tools, and resources that have been developed to help customer experience (CX) professionals make more informed and accurate CX return on investment (ROI) calculations, which in turn translates into more efficient strategies […]