5 Ways to Manage Reviews for a Dental Practice Why is it important to manage reviews? Business owners tend to forget that it takes one negative review to make or break their reputation. Dentists are no different. Positive online dentist reviews encourage other people to visit your dental practice, while negative reviews might make you […]
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Asking for Customer Reviews You offer a great service. Your products are flying off the shelves and business is good. If only customers would show their appreciation by telling everyone how great you are with customer reviews.
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The Hidden Benefits of Responding to All Customer Reviews Has attitudes towards review responding changed? Is it best practice to respond to all customer reviews? I came across the following paragraph as I was updating the page… “A report from Cornell University, highlights that revenue hits a point of diminishing returns after a 40% response […]
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Why Online Reviews are Important for Reputation Management Why are online reviews so important? Before review websites and social media took the internet by storm, the only way people heard about new businesses was through traditional radio and TV advertising or word of mouth. Now, thanks to online reviews, everything from how a business treats […]
Continue reading...For business owners, feelings of dread usually follow negative reviews as the thought of losing customers is usually brought to mind. However, knowing how to handle negative reviews accurately will have your prospective customers respecting your business, this will drive revenue to you and differentiate your business from your competition. Here are 5 things you […]
Continue reading...When Stars Don’t Align: Navigating Negative Yelp Reviews with Grace The truth is that you can’t please everyone in life. Even great businesses get some negative Yelp reviews from time to time. It sucks. Sometimes businesses mess up and deserve to be called out. Other times a bad review can feel completely undeserved. What to […]
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