All Posts by Rikki

5 Things You Should Know Before Responding to Negative Reviews

For business owners, feelings of dread usually follow negative reviews as the thought of losing customers is usually brought to mind. However, knowing how to handle negative reviews accurately will have your prospective customers respecting your business, this will drive revenue to you and differentiate your business from your competition. Here are 5 things you […]

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Handling Negative Yelp Reviews

When Stars Don’t Align: Navigating Negative Yelp Reviews with Grace The truth is that you can’t please everyone in life. Even great businesses get some negative Yelp reviews from time to time. It sucks. Sometimes businesses mess up and deserve to be called out. Other times a bad review can feel completely undeserved. What to […]

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